Refund & Returns Policy

Dear Future Her | By Shaday

Website: www.dearfutureher.com
Effective Date: October 21, 2026

1. Our Commitment

At Dear Future Her, we want every purchase to be a positive experience. We take care in creating and selecting our products and are committed to resolving eligible order issues fairly.

Please review our refund and return conditions before purchasing.

2. Digital Products

Our digital products include:

• Digital planners and journals

• Ebooks and personal growth guides

• Downloadable artwork and printable resources

Because digital products are delivered electronically, purchases are generally non-refundable once the files have been delivered or accessed.

However, if you receive an incorrect file, experience a technical issue that prevents access, or are charged incorrectly, please contact us for assistance.

Refunds will be provided where required by applicable law.

3. Physical Products

Some of our clothing, mugs, journals, and accessories are produced specifically for each order through print-on-demand fulfillment partners.

For made-to-order products, we generally do not accept returns or exchanges for:

• Changes of mind

• Incorrect sizes selected by the customer

• Personal color or style preferences

• Incorrect ordering decisions

Please review product descriptions and sizing information carefully before purchasing.

Products that arrive damaged, defective, misprinted, or incorrect may qualify for a replacement or refund.

4. Damaged, Defective, or Incorrect Orders

If your physical order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs of the affected product.

We will review your request and arrange an appropriate resolution, which may include a replacement or refund.

5. Lost or Missing Packages

If your order has not arrived by its estimated delivery date, please contact us promptly.

Claims for packages lost during shipping should be submitted within 30 days of the estimated delivery date.

We will investigate the issue with the fulfillment or shipping provider.

6. Order Cancellations

Orders may be canceled before production or fulfillment begins, where cancellation is still possible.

Once a made-to-order product enters production, cancellations and changes may no longer be available.

Please contact us as quickly as possible if you need assistance.

7. Refund Processing

Approved refunds will generally be issued to the original payment method.

The time it takes for funds to appear depends on your payment provider or financial institution.

8. Returning Products

Please contact us before returning any merchandise.

Do not send products to our business or mailing address without receiving return instructions.

Unauthorized returns may not qualify for reimbursement.

9. Complimentary Digital Resources

Our complimentary guides, journals, and other free downloads do not require payment and are not eligible for monetary refunds.

If you experience difficulty accessing a free resource, please contact us.

10. Your Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be waived.

Where applicable law provides additional refund, cancellation, or return rights, those rights will apply.

11. Contact Us

For questions about returns, replacements, digital downloads, or refunds, contact:

Dear Future Her | By Shaday

Email: dearfutureherdiary@gmail.com

Website: www.dearfutureher.com

Please include your order number when contacting us about a purchase.

Live with purpose. Lead with grace.